Saturday, July 30, 2011
Friday, July 29, 2011
Monday, July 25, 2011
Wednesday, July 20, 2011
How are you? I’d like to express my displeasure on Volkswagen. I currently drive a Golf GTI with the above stated number plate and last December, I lost one of my two car keys. Of which, I reported to FA Wagen and told them to immediately disable one of the keys and order a new one. They did disable the key, so my car is now running on safe mode (of which I’m sure you know, it means I can’t access the MID) until I have the new spare key. It’s now July and I STILL HAVEN’T GOTTEN my key. Should I run on safe mode for the rest of my life?
Anyway, every 2 months, I’ve been calling the dealer. And every time I get appeased because on the phone, they are really helpful. So I told myself to be patient because I know how difficult it is to deal with anal customers and I don’t want to be one. But every 2 months since DECEMBER!? First time, they told me system is down. Second time they told me system in GERMANY is down (are you kidding me?). Third time they told me, no stock. Now, today I called again and they told me system is down again and they cannot check whether they ordered the key in the first place. Seriously, are you so freaking kidding me? Patience also got limit? No? Not for you?
Please do not be biased and take my side just because I’m an angry customer ranting. But do put yourself in my shoes. If this was the government handling your important documents, would you still have the same patience as me? Actually, on the contrary it is quite expected for them to do so… perhaps I would have been more forgiving. But this is Volkswagen? I paid good money for a good product and I assumed GOOD SERVICE. I’m sorry, I don’t need you guys to kiss the ground I walked on and I am not, or at least I think I am not, one of those customers who have a little bit more pocket money and expect service providers to worship my dust. But seriously… 7 months? And NEVER once I raised my voice to your SAs. But seriously, 7 months? I worked hard for my money and admittedly, I don’t have much. I used my entire life savings to buy this car, therefore my GTI is very precious to me. So I beg of you. I will worship the ground that you walk on if you can get a key for me. Can you please look into this matter?
I don’t really care so much for apologies or a red carpet rolled out if from this incident, I’m invited to grace the grounds of your HQ, right up to your MD’s room. I just want my key. That’s all.
I just want my key. And I want my car to be serviced in the way it should be so that it is in its ever tip top condition so that I can always enjoy the driving experience the GTI is built to offer. That’s all. I just want my key. For freak sake, I’m not even asking it to be FREE! I will pay for it! I just want my key. And if you haven’t have enough of this, I just want my key. Again. Thanks.
Please try to be nice to FA Wagen should you wish to speak to their representative(s) who sounded helpful on the phone (and obviously, wasn’t). Because I don’t want my car to be blacklisted the next time I service it. I wanna be friends and this is a friendly email. Thank you.
I really look forward to hearing from you. And in case, this email doesn’t reach you directly. I’m sharing it on a couple of social sites, hoping that your PR team will somehow pick it up, somewhere via one of your sophisticated social media tracking tools. A lot of people love VW and it’s a growing brand, so don’t worry. One little email like this, I personally feel will do your brand no detrimental harm. Well, if it did, I apologise. But please do understand that I just wanna get connected to you. To have my key. That’s all.
My number is 012-(blipped out for obvious reasons). Call me?
Thank you once again and have a good day.
Wednesday, July 13, 2011
Tuesday, July 12, 2011
Monday, July 11, 2011
Monday, 11 July 2011 10:39
When I volunteered to cover the Bersih 2.0 rally on the eve of the event, I felt an equal sense of excitement and trepidation.
I was excited because the rally has gathered a momentum not seen before, with increasing support from the public. But I was also fearful as certain quarters alluded to the possibility of rioting and mob violence.
The night before, I read up on the precautions and measures to take before going for the rally. I packed salt (which was easier to carry than toothpaste and cheaper), some Snickers bars, a towel, a water bottle and a change of clothes. I took note of what to do in case I was detained by the police.
I also deliberated on my choice of attire. I had to wear a neutral colour that did not link me to any particular movement or political party. So instead of red, yellow, blue, green or purple, I wore black.
When the time arrived on July 9, a few journos and I decided to take the LRT and alight at KL Sentral. It was 10am. After a hearty breakfast at McDonald’s, we decided to walk towards Stadium Merdeka but were stopped by policemen at a petrol station in Brickfields.
When I flashed my media tag, the inspector merely said: “Sorry, media is also not allowed anywhere near the stadium. If you want to go in, you can take the LRT down to Pasar Seni”.
From the LRT train, we could see pockets of people gathering in front of the old railway station. The scene was similar on the grounds of the Pasar Seni LRT station. Policemen were stationed in front of Central Market but there were no signs of arrests or disturbances.
The FRU firing tear gas to disperse the crowd in Jalan Pudu during last Saturday's rally.
Then, we heard cries in the distance. “Hidup, Hidup, Hidup Rakyat. Reformasi!” (Long live the people! Reformation!) As the chants grew louder, we saw thousands of people walking from the railway station. We joined in, as the group marched towards Dataran Merdeka. We were stopped by a police barricade there. At one point, the group broke into Negaraku. As soon as the singing stopped, the police fired tear gas into the crowd.
As advised by my friends, I came prepared. The tear gas stung my eyes and nose but it was not as bad as I had expected. The group soon retreated towards the old railway station. We followed at the tail-end as they marched towards Petaling Street.
Many shops were closed except for a small store and a 7-11 outlet which were doing brisk business. What struck me was that people lined up in an orderly manner to pay for their drinks. No one was pushing or looting. The store on its part did not hike up its prices and sold mineral water at RM1. McDonald’s was also open for business and was packed with people.
We then reached the Puduraya and Menara Maybank junction where thousands were gathered. I noticed that the crowd had a good mix of races, all conversing with each other. The FRU and policemen had barricaded the road in front of Menara Maybank.
A group of Muslims was seen praying on the street. My colleague even managed to buy ice cream from a nearby vendor.
Then a bell rang and tear gas was fired. I was caught in the middle of this round. The tear gas stung my eyes as I struggled to cover my face with a towel. I choked as I tried to run away as more tear gas was fired at us. At a safe distance, I ate some salt and tried to catch my breath. At this time, it began to drizzle.
The protesters were then instructed by their leaders to sit down peacefully. They chanted “Hidup Hidup, Hidup Rakyat”. No one was seen provoking the police.
No one hurled stones at them. Then the tear gas came again. This time, it really hurt and I struggled to eat salt as I ran down the road towards Jalan Bukit Bintang.
The rain poured even more heavily. We saw the police barricade in front of us and realised we were trapped from both ends. Some of the crowd took shelter in Tung Shin Hospital, while some of us ran to a dead-end road to take shelter from the rain and regain our strength. By this time, our group of five journalists had been separated from one another. My phone battery had died and I stopped sending live updates to my editor.
In the midst of the chaos, I saw strangers sharing salt and drinking water. People warned one another about potholes. A young man placed a balloon on a pothole as a warning to others.
In the brief moment of respite, another journo and I decided to take shelter at Tung Shin Hospital, thinking that the police would not fire into the hospital. We were wrong.
Within the Tung Shin compound, I was hit the hardest by the tear gas. It burned my esophagus and eyes. I felt I was on the verge of passing out. Somehow, I managed to eat some salt. At this time, I was thinking about giving up.
At about 3.40pm, some Bersih leaders were seen negotiating with the police to allow the crowd to disperse peacefully and march peacefully along the road.
After 20 minutes of negotiations, Subang MP Sivarasa Rasiah was arrested, and tear gas and water cannon were shot. This time, the police entered Tung Shin Hospital to arrest people.
By 4pm, people began to disperse. For those who criticise Bersih for being an uncivil gathering, I witnessed nothing but civil acts of kindness, peace, love and solidarity among Malaysians.
There were no rabble-rousers looking for a fight. I did not witness anyone hurling insults at the police or doing anything to provoke them. Instead of parangs or molotov cocktails, I saw people holding flowers and Malaysian flags.
When the police shot tear gas at the crowd, I only saw people helping one another. A middle-aged Malay woman covered a Chinese friend’s head with her tudung. A man bravely ran to cover the tear gas cannisters.
There are many people’s personal accounts of the Bersih 2.0 rally on Twitter and other social media.
For me, what I witnessed at the Bersih rally was a story of tenacity, bravery, solidarity, kindness, civility and hope.
This article appeared in The Edge Financial Daily, July 11, 2011.
Saturday, July 9, 2011
16 This is how we know what love is: Jesus Christ laid down his life for us. And we ought to lay down our lives for one another. 17 If any one of you has material possessions and sees a brother or sister in need but has no pity on them, how can the love of God be in you? 18 Dear children, let us not love with words or tongue but with actions and in truth.
19 This is how we know that we belong to the truth and how we set our hearts at rest in his presence: 20 If our hearts condemn us, we know that God is greater than our hearts, and he knows everything. 21 Dear friends, if our hearts do not condemn us, we have confidence before God.